Latest News

The SiteTrust Network has now launched a new sister site, the SiteTrust Directory. The new website provides a searchable directory of approved SiteTrust Network merchants. It also accepts standard link submissions from website owners.

The SiteTrust Directory features two types of listings: approved merchant listings, which consist of websites that have been approved by the SiteTrust Network, and standard listings, which all other webmasters can obtain through a link exchange or through a one-time payment.

The new stand-alone website is designed to provide enhanced exposure for merchants that have been accepted by the SiteTrust Network. It will be marketed towards online shoppers.

Check out SiteTrustDirectory.com

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Merchants now have the option of restricting feedback submissions to previous customers only. This is achieved through the use of a feedback code that must be submitted by visitors in order for their feedback to be accepted.

By default, all sites that accept feedback are set to the unrestricted setting. To turn on this setting and to change your feedback code, log into the merchant area and click on 'View Details' next to your site name.

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The first RSS feed has been completed. This feed enables merchants to display between 1 and 20 of their most recent feedback submissions. Each submission contains visitor comments, along with the submitter's rating, first name, country, and time of submission.

The RSS feed has been developed for web developers who want to take full control over the display of customer feedback on their websites, and is designed as an alternative to the iframe feed.

Example PHP implementation code has been made available to illustrate how to make use of the RSS feed.

To learn more, log into the merchant area and go to Direct Feedback Feeds.

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An osCommerce site seal module is now available for download. The module enables osCommerce shop owners to display a SiteTrust Network seal on either the left or right column. More osCommerce modules will be added over time.

Click here to view the osCommerce module page.

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Three Zen Cart modules have been created and are now available to download. These modules enable Zen Cart shop owners to integrate SiteTrust Network seals and feedback feeds into their stores.

There are three modules available:

SiteTrust Feedback

Creates a page to display your SiteTrust Network feedback directly on your store

SiteTrust Sidebox

Enables you to display a sidebox that contains the SiteTrust Network seal as well as optional text

SiteTrust Seal

Enables you to display a SiteTrust Network seal in a store side column, but without a surrounding sidebox.

Click here to view the modules.

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A new tool has been added to the Merchant account area. It enables merchants to display a custom message to visitors after they have submitted feedback. The message can provide a coupon or promotional code as a reward to the customer. To keep things fair and transparent, the custom message is displayed to the customer regardless of the feedback rating submitted.

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A new feature has been added that enables merchants to submit responses to feedback submitted by their customers. This is particularly helpful if you feel a customer has been unreasonable. View an example here.

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A new feature has been added to the merchant center that enables approved websites to display their eTrust Network feedback directly on their website. The feedback feeds can be customized to fit the design and layout of the merchant site. This feature is available to all approved merchant sites that have been set to accept visitor feedback. Click here to view an example.

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